User Story MappingUpdated September 22, 2026
User Story Map Example: Online Checkout
A worked user story mapping example for an online checkout journey, from discovering a product to managing an order.
Activities
Use these activities as the backbone of a checkout journey:
- Discover a product
- Build the cart
- Pay for the order
- Track the order
- Manage the order
MVP slice
- View product details
- Add a product to the cart
- Enter payment details
- Confirm the order
- Receive an order confirmation
Later slices
- Save payment methods
- Apply promotional codes
- Choose delivery windows
- Track shipment status
- Request a refund
Use the User Story Mapping Workshop to challenge this example with your product, QA, design, and engineering teams.
Related Resources
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